Policies + FAQs
Shipping Policies
* Free Shipping Over $100 Within The Continental United States
ORDER FULFILLMENT TIME IS 2-4 BUSINESS DAYS FROM DAY OF PURCHASE. We fulfill Monday, Wednesday and Thursday.
If you have any issues with your order, please contact USPS, UPS directly before reaching out as we experience high email volume.
At this time, we are unable to process orders over the phone. Please email hello@azuremoonmercantile.com for any questions, concerns or cancellations.
We are unable to cancel your order 24 hours after it has been placed.
Orders under $100 is $10 flat rate shipping.
Canada, Alaska, Hawaii, American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands: shipping costs to be determined by package weight & dimension and location of delivery by active carriers.
Read the SHIPPING POLICY here.
Return / Refund Policies
We want you to love our goods as much as we do! If you are not satisfied please follow the instructions below or for additional questions, please contact hello@azuremoonmercantile.com.
We will gladly offer you a replacement or store credit on any eligible or damaged home decor merchandise within 30 days of purchase date. Please email hello@azuremoonmercantile.com to request a return authorization. You will need to include your order number, email associated with the order and reason for request. Vintage items are final sale. Returns are subject to a 15% restocking fee.
ALL SEASONAL ITEMS ARE FINAL SALE. ALL VINTAGE & FOUND ITEMS ARE FINAL SALE.
Read the entire REFUND POLICY here.
Final Sale Items
Please note that Final Sale and Clearance items are not returnable or exchangeable and will be labeled final sale.
All vintage & found items are final sale. All seasonal items are final sale.
Read the REFUND POLICY here.
Contact
Any other questions, contact us.